About this knowledge base


Overview

Welcome to Enuan Docs!

Enuan Docs is your resource for all the information needed to get the most from Enuan’s AI solutions.

In this knowledge base you will find user guides, technical documentation, tutorials, best practices, and much more.

Enuan Docs is powered by KnowledgeOwl.


Accessing this knowledge base

Please note: you must register to Enuan Docs if you wish to view the articles contained in this knowledge base: at this time the authentication system of Enuan Docs is not connected to that of our Tickets portal (enuan.freshdesk.com) or that of our platform (m3.enuan.com).

Manual registration

  1. Compile a list of who needs access to Enuan Docs, with the following reader data fields:
    Username (your email address)First nameLast nameYour Enuan account URL
    joe.bloggs@example.comJoeBloggsanyco.m3.enuan.com
    jane.calls@example.comJaneCallstelco.m3.enuan.com
    john.banks@example.comJohnBanksbanco.m3.enuan.com
  2. Contact us with the following information:
    Subject line
    Enuan Docs access
    	
    Body
    Please add new Enuan Docs readers as per the attached spreadsheet.
    Thank you!
    
    Attachment
    A spreadsheet with compiled reader data fields, in .csv, .ods or .xls format
  3. Once we process your request, each reader will receive a welcome email with login instructions.
    The email will be sent bywith a subject line of Welcome to Enuan Docs

Automatic registration

You can access Enuan Docs by simply logging into your Enuan instance.

This feature is not yet available. Coming soon!


Opening a support ticket

Whenever the information provided in this knowledge base is not sufficient to answer your questions, you can open a support ticket to receive specialized assistance from our support staff:

By email
  • Open a support ticket by sending an email to
On our website
  1. Press the Get in touch button on the menu bar at the top of this website:
  2. Select the Open a support ticket option:
  3. Fill out the contact form and press Submit:

Direct links to our contact form are also available throughout our website.


Accessing your support tickets

If you wish, you can access your Enuan support tickets directly from this website.

To access the Enuan Tickets portal for the first time
  1. Contact us with the following information:
    Subject line
    Enuan Tickets portal access
    
    Body
    Please send me an activation email to access my Enuan support tickets.
    Thank you!
  2. Once we process your request, you will receive an activation email with login instructions.
    The email will be sent bywith a subject line of Welcome to the Enuan Tickets portal


If you have previously accessed the Enuan Tickets portal
  1. Press the Support tab on the menu bar at the top of this website and select Tickets:
  2. Sign in with your Enuan Tickets portal credentials

    If you forgot your password, just press Forgot your password to reset it.


Publication cycle

Please note that Enuan Docs is in beta: article links, titles and content may change often and without notice.

New and updated Enuan platform features will be available for your Enuan instance upon request. Implementation risk and effort will be assessed on a case-by-case basis.

Please check often to ensure that you have the latest article version. If you previously downloaded an article, you may verify whether you have the latest version by checking the timestamp at the top of each article.

While it is possible to download knowledge base articles through your browser, to ensure that you have the latest version of each article we recommend that you access this knowledge base directly.

Thank you for your patience and understanding! 🙂

The Enuan Team