AAI
Acronym for Authentication and Authorization Infrastructure
Advertising campaign
An advertising campaign is a series of advertisement messages that promote a product or service
AIaaS
Acronym for Artificial Intelligence as a Service
ASR
Acronym for automatic speech recognition
Associative array
An associative array, map, symbol table, or dictionary is an abstract data type composed of a collection of (key, value) pairs, such that each possible key appears at most once in the collection.
Base64
Base64 is a group of similar binary-to-text encoding schemes that represent binary data in an ASCII string format by translating it into a radix-64 representation
CC
Acronym for Contact Center or Call Center
CLI
Acronym for command-line interface
Concatenated SMS
A concatenated SMS is used to overcome the limitation on the number of characters that can be sent in a single SMS text message transmission (which is usually 160)
CPaaS
Acronym for Communications Platform as a Service
CRM classify
An intent classification system specific to certain CRMs
CTI
Acronym for computer telephony integration
DDD
Acronym for Direct distance dialing
Document classification
Document classification is the task of assigning a document to one or more classes or categories
DOM
Acronym for Document Object Model
Doublet
An intent classification system specific to certain CRMs
DTMF
Acronym for Dual-tone multi-frequency signaling
EMI
Acronym for External Machine Interface
Entity dictionary
An entity dictionary is a collection of custom named entities
ETL
Acronym for Extract, transform, load
G.711
An ITU-T standard for audio companding
GSM
Acronym for Global System for Mobile communications
HMAC
Acronym for hash-based message authentication code
HTML attribute
HTML attributes are special words used inside the opening tag to control the tag's behaviour
HTML element
An HTML element is an individual component of an HTML document or web page
HTTP method
HTTP method indicates the desired action to be performed on the identified resource
HTTP referer
A referer is an HTTP header field that identifies the address of the webpage that linked to the resource being requested
HTTP User agent
A user agent is an HTTP string used for content negotiation
Hybrid
Virtual agent + Human agent
ICU
Acronym for International Components for Unicode
Identifier
Identifiers (IDs) are lexical tokens that name entities
ISO 8601
ISO 8601 is an international standard covering the exchange of date- and time-related data
IVR
Acronym for Interactive Voice Response
JSON
Acronym for JavaScript Object Notation
JWT
Acronym for JSON Web Token
LDAP
Acronym for Lightweight Directory Access Protocol
Media type
A media type (formerly known as MIME type) is a two-part identifier for file formats and format contents transmitted on the Internet
Metadatum
A metadatum is a piece of information describing a piece of data
ML
Acronym for machine learning
MMS
Acronym for Multimedia Messaging Service
MSISDN
Acronym for Mobile Subscriber ISDN Number
Named entity
In information extraction, a named entity is a real-world object, such as persons, locations, organizations, products, etc., that can be denoted with a proper name.
Named-entity recognition
Named-entity recognition is a subtask of information extraction that seeks to locate and classify named entity mentions in unstructured text into pre-defined categories such as person names, organizations, locations, time expressions, quantities, monetary values, percentages, etc.
NLP
Acronym for natural language processing
Opaque data type
An opaque data type is a data type whose concrete data structure is not defined in an interface
OTP
Acronym for one-time password
PBX
Acronym for private branch exchange
POST
POST is a request method supported by HTTP
Primary key
A primary key is a special relational database table column (or combination of columns) designated to uniquely identify all table records
Production environment
Production is the deployment environment where changes go "live" and that users directly interact with
RCS
Acronym for Rich Communication Services
Replay attack
A replay attack (also known as playback attack) is a form of network attack in which a valid data transmission is maliciously or fraudulently repeated or delayed
RSA
RSA is a public-key cryptosystem that is widely used for secure data transmission
SDK
Acronym for software development kit
SHA-2
Acronym for Secure Hash Algorithm 2
SIP
Acronym for Session Initiation Protocol
SLA
Acronym for service-level agreement
SMPP
Acronym for Short Message Peer-to-Peer
SMSC
Acronym for Short Message Service Center
SSML
Acronym for Speech Synthesis Markup Language
STT
Acronym for speech-to-text
Triplet
An intent classification system specific to certain CRMs
TTS
Acronym for text-to-speech
UCP
Acronym for Universal Computer Protocol
UID
Acronym for user identifier
unambiguous
Not open to more than one interpretation (also see this definition)
Unix time
Unix time is an approximation of the number of seconds that have elapsed since 00:00:00 Coordinated Universal Time (UTC), Thursday, 1 January 1970
UTC
Acronym for Coordinated Universal Time
UTF-8
UTF-8 is a variable width character encoding capable of encoding all 1,112,064 valid code points in Unicode using one to four 8-bit bytes.
UUID
Acronym for universally unique identifier
VoIP
Acronym for Voice over Internet Protocol
Webhook
A webhook is a method of augmenting or altering the behaviour of a web page, or web application, with custom callbacks