Enuan Docs

AAI

Acronym for Authentication and Authorization Infrastructure

Advertising campaign

An advertising campaign is a series of advertisement messages that promote a product or service

AIaaS

Acronym for Artificial Intelligence as a Service

ASR

Acronym for automatic speech recognition

Associative array

An associative array, map, symbol table, or dictionary is an abstract data type composed of a collection of (key, value) pairs, such that each possible key appears at most once in the collection

Attribute–value pair

An attribute–value pair is a fundamental data representation in computing systems and applications

Balanced scorecard

A balanced scorecard is a report that can be used by managers to keep track of the execution of activities by the staff within their control

Bandwidth

In computing, bandwidth is the maximum rate of data transfer across a given path

Base64

Base64 is a group of similar binary-to-text encoding schemes that represent binary data in an ASCII string format by translating it into a radix-64 representation

Basic access authentication

Basic access authentication is an HTTP authentication method that allows the transmission of user ID and password credentials

CC

Acronym for Contact Center or Call Center

CLI

Acronym for command-line interface

Codec

A codec is a computer program which encodes or decodes a digital data stream or signal

Concatenated SMS

A concatenated SMS is used to overcome the limitation on the number of characters that can be sent in a single SMS text message transmission (which is usually 160)

CPaaS

Acronym for Communications Platform as a Service

CRM classify

An intent classification system specific to certain CRMs

CRUD

Acronym for create, read, update, and delete

CTI

Acronym for computer telephony integration

DDD

Acronym for Direct distance dialing

Document classification

Document classification is the task of assigning a document to one or more classes or categories

DOM

Acronym for Document Object Model

Doublet

An intent classification system specific to certain CRMs

DPA

Acronym for data processing agreement

DPIA

Acronym for Data Protection Impact Assessment

DPO

Acronym for Data Protection Officer

DTMF

Acronym for Dual-tone multi-frequency signaling

EMI

Acronym for External Machine Interface

Empty string

In computing, an empty string is a string of length zero

Entity dictionary

An entity dictionary is a collection of named entities

Environment variable

An environment variable is a dynamic-named value that can affect the way running processes will behave on a computer

ETL

Acronym for Extract, transform, load

Fact table

In data warehousing, a fact table consists of the measurements, metrics or facts of a business process

Focus

In computing, focus indicates the act of selecting an element of a graphical user interface

FQDN

Acronym for fully qualified domain name

G.711

G.711 is an ITU-T standard for audio companding

GSM

Acronym for Global System for Mobile communications

HMAC

Acronym for hash-based message authentication code

HTML attribute

HTML attributes are special words used inside the opening tag to control the tag's behaviour

HTML element

An HTML element is an individual component of an HTML document or web page

HTTP method

HTTP method indicates the desired action to be performed on the identified resource

HTTP referer

A referer is an HTTP header field that identifies the address of the webpage that linked to the resource being requested

HTTP User agent

A user agent is an HTTP string used for content negotiation

Hybrid

Virtual agent + Human agent

ICU

Acronym for International Components for Unicode

Identifier

Identifiers (IDs) are lexical tokens that name entities

Inbound

Initiated by the customer

ISO 8601

ISO 8601 is an international standard covering the exchange of date- and time-related data

IVR

Acronym for Interactive Voice Response

Join

An SQL join clause combines columns from one or more tables in a relational database

JSON

Acronym for JavaScript Object Notation

JWT

Acronym for JSON Web Token

kbps

Acronym for kilobit per second

LAN

Acronym for local area network

LDAP

Acronym for Lightweight Directory Access Protocol

Mbps

Acronym for megabit per second

Media type

A media type (formerly known as MIME type) is a two-part identifier for file formats and format contents transmitted on the Internet

Metadatum

A metadatum is a piece of information describing a piece of data

ML

Acronym for machine learning

MMS

Acronym for Multimedia Messaging Service

ms

Acronym for millisecond

MSISDN

Acronym for Mobile Subscriber ISDN Number

Music on hold

Music on hold (MOH) is the business practice of playing recorded music to fill the silence that would be heard by telephone callers who have been placed on hold

Named entity

In information extraction, a named entity is a real-world object, such as persons, locations, organizations, products, etc., that can be denoted with a proper name.

Named-entity recognition

Named-entity recognition is a subtask of information extraction that seeks to locate and classify named entity mentions in unstructured text into pre-defined categories such as person names, organizations, locations, time expressions, quantities, monetary values, percentages, etc.

NAT

Acronym for network address translation

NLP

Acronym for natural language processing

NTP

Acronym for Network Time Protocol

Null (SQL)

Null (or NULL) is a special marker used in Structured Query Language to indicate that a data value does not exist in the database

Null pointer

In computing, a null pointer has a value reserved for indicating that the pointer or reference does not refer to a valid object

Nullable type

In computing, a nullable type allows a value to be set to the special value NULL instead of the usual possible values of a data type

Opaque data type

An opaque data type is a data type whose concrete data structure is not defined in an interface

OTP

Acronym for one-time password

outbound

Initiated by the Enuan platform

PBX

Acronym for private branch exchange

PCM

Acronym for pulse-code modulation

POST

POST is a request method supported by HTTP

PostgreSQL

PostgreSQL is a free and open-source relational database management system (RDBMS) emphasizing extensibility and technical standards compliance

pps

Acronym for packets per second, a measure of throughput

Primary key

A primary key is a special relational database table column (or combination of columns) designated to uniquely identify all table records

Production environment

Production is the deployment environment where changes go "live" and that users directly interact with

QR code

A QR code is a machine-readable code consisting of an array of black and white squares, typically used for storing URLs or other information for reading by the camera on a smartphone

RCS

Acronym for Rich Communication Services

Replay attack

A replay attack (also known as playback attack) is a form of network attack in which a valid data transmission is maliciously or fraudulently repeated or delayed

RSA

RSA is a public-key cryptosystem that is widely used for secure data transmission

RTP

Acronym for Real-time Transport Protocol

SDK

Acronym for software development kit

SDP

Acronym for Session Description Protocol

SHA-2

Acronym for Secure Hash Algorithm 2

SIP

Acronym for Session Initiation Protocol