Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Advertising campaign

An advertising campaign is a series of advertisement messages that promote a product or service

B

Base64

Base64 is a group of similar binary-to-text encoding schemes that represent binary data in an ASCII string format by translating it into a radix-64 representation

C

CC

Acronym for Contact Center or Call Center

CLI

Acronym for command-line interface

Concatenated SMS

A concatenated SMS is used to overcome the limitation on the number of characters that can be sent in a single SMS text message transmission (which is usually 160)

CRM classify

An intent classification system specific to certain CRMs

D

DDD

Acronym for Direct distance dialing

DOM

Acronym for Document Object Model

Doublet

An intent classification system specific to certain CRMs

E

EMI

Acronym for External Machine Interface

ETL

Acronym for Extract, transform, load

G

H

HTML attribute

HTML attributes are special words used inside the opening tag to control the tag's behaviour

HTML element

An HTML element is an individual component of an HTML document or web page

HTTP method

HTTP method indicates the desired action to be performed on the identified resource

HTTP referer

A referer is an HTTP header field that identifies the address of the webpage that linked to the resource being requested

HTTP User agent

A user agent is an HTTP string used for content negotiation

Hybrid

Virtual agent + Human agent

I

Identifier

Identifiers (IDs) are lexical tokens that name entities

ISO 8601

ISO 8601 is an international standard covering the exchange of date- and time-related data

IVR

Acronym for Interactive Voice Response

J

JSON

Acronym for JavaScript Object Notation

JWT

Acronym for JSON Web Token

L

M

Media type

A media type (formerly known as MIME type) is a two-part identifier for file formats and format contents transmitted on the Internet

Metadatum

A metadatum is a piece of information describing a piece of data

ML

Acronym for machine learning

MSISDN

Acronym for Mobile Subscriber ISDN Number

N

Named entity recognition

Named-entity recognition is a subtask of information extraction that seeks to locate and classify named entity mentions in unstructured text into pre-defined categories such as person names, organizations, locations, time expressions, quantities, monetary values, percentages, etc.

NLP

Acronym for natural language processing

O

Opaque data type

An opaque data type is a data type whose concrete data structure is not defined in an interface

OTP

Acronym for one-time password

P

POST

POST is a request method supported by HTTP

Production environment

Production is the deployment environment where changes go "live" and that users directly interact with

R

RCS

Acronym for Rich Communication Services

Replay attack

A replay attack (also known as playback attack) is a form of network attack in which a valid data transmission is maliciously or fraudulently repeated or delayed

RSA

RSA is a public-key cryptosystem that is widely used for secure data transmission

S

SDK

Acronym for software development kit

SHA-2

Acronym for Secure Hash Algorithm 2

SLA

Acronym for service-level agreement

SMPP

Acronym for Short Message Peer-to-Peer

SMSC

Acronym for Short Message Service Center

STT

Acronym for speech-to-text

T

Triplet

An intent classification system specific to certain CRMs

TTS

Acronym for text-to-speech

U

UCP

Acronym for Universal Computer Protocol

UID

Acronym for user identifier

Unix time

Unix time is an approximation of the number of seconds that have elapsed since 00:00:00 Coordinated Universal Time (UTC), Thursday, 1 January 1970

UTC

Acronym for Coordinated Universal Time

W

Webhook

A webhook is a method of augmenting or altering the behaviour of a web page, or web application, with custom callbacks